Privacy Policy for TANZ AGA Properties
TANZ AGA Properties ("we," "us," or "our") is a real estate brokerage firm based in Dubai, United Arab Emirates (UAE), specializing in the sale and rental of properties from various developers across Dubai's premier communities. We operate the website at https://tanzaga.com/ (the "Website") and related services, including consultations, property listings, and marketing activities. We are committed to protecting your privacy and handling your personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL"), as well as other applicable laws and regulations.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our Website, services, or advertisements (including those on Google Ads and Meta Ads platforms). By accessing or using our Website or services, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use our Website or services.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated Policy on our Website with a revised effective date. Your continued use of our services after such changes constitutes your acceptance of the updated Policy.
1. Information We Collect
We collect personal data that you provide to us directly, as well as information gathered automatically through your interactions with our Website and advertisements. Personal data refers to any information that can identify you as an individual, either directly or indirectly.
Types of Personal Data Collected:
- Contact and Identification Information: Such as your name, email address, phone number, WhatsApp number, physical address, nationality, or other identifiers you provide when inquiring about properties, requesting consultations, or contacting us via forms, email (e.g., info@tanzaga.com), phone (+971 4 359 5200 or +971 54 322 0560), or in-person meetings.
- Property-Related Information: Details about your property preferences, budget, investment goals, or current real estate holdings shared during consultations, property searches, or rental/sales inquiries.
- Financial and Transactional Data: If applicable, information related to property valuations, mortgage consultations, or payments (e.g., bank details or payment method information), though we do not process payments directly on our Website.
- Technical and Usage Data: Automatically collected data including your IP address, browser type, device information (e.g., operating system, unique device identifiers), location data (approximate, based on IP), referral sources, pages viewed, time spent on the site, and interaction patterns (e.g., clicks on property listings).
- Marketing and Advertising Data: Information from your interactions with our ads on Google Ads or Meta Ads, such as ad clicks, impressions, or conversions tracked via cookies or pixels.
- Other Data: Any additional information you voluntarily provide, such as feedback, testimonials, or details in communications about off-plan projects, renovations, or property management.
We do not intentionally collect sensitive personal data (e.g., data revealing racial or ethnic origin, political opinions, religious beliefs, health, or biometric data) unless it is directly relevant to a service you request and you provide explicit consent. If such data is collected, we handle it with heightened protections under the PDPL.
Considerations for Minors:
We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected such data, we will take steps to delete it promptly.
2. How We Collect Information
- Directly from You: Through Website forms (e.g., contact or consultation requests), email, phone, WhatsApp, video calls, or in-person interactions.
- Automatically: Via cookies, web beacons, pixels, and similar tracking technologies on our Website and in ads. For example:
- Google Ads and Meta Ads use tracking pixels to measure ad performance and retarget users based on Website visits.
- Server logs capture technical data for analytics and security.
- From Third Parties: We may receive data from partners, such as developers, mortgage providers, or analytics services (e.g., Google Analytics), if you consent or it is necessary for service delivery. We also integrate with third-party tools for ad campaigns, which may collect data on your behalf.
- From Public Sources: Limited information from public real estate databases or social media if relevant to your inquiry.
We ensure all collection methods are transparent and lawful, with privacy notices provided at the point of collection where feasible (e.g., via pop-ups for cookies).
3. How We Use Your Information
We process your personal data for legitimate business purposes, ensuring it is necessary, proportionate, and compliant with the PDPL. Primary uses include:
- Providing Services: To respond to inquiries, schedule consultations, match you with properties, facilitate sales/rentals, offer investment advice, or manage properties on your behalf.
- Marketing and Advertising: To send personalized property recommendations, newsletters, or promotions via email, WhatsApp, or ads on Google and Meta platforms. We use data to target ads (e.g., retargeting based on Website visits) and measure campaign effectiveness.
- Improving Our Website and Services: Analyzing usage patterns to enhance user experience, optimize content (e.g., property listings), and conduct market research.
- Legal and Compliance: To comply with UAE laws, prevent fraud, resolve disputes, or enforce agreements. For instance, maintaining records for tax or regulatory purposes.
- Security and Maintenance: Protecting against unauthorized access, monitoring for threats, and maintaining system integrity.
- Other Purposes: With your consent, such as sharing testimonials or partnering with third parties for ancillary services (e.g., interior design or legal advice).
We do not use your data for automated decision-making that produces legal effects or significantly affects you without human oversight or your explicit consent.
Nuances and Implications:
- Balancing Interests: We weigh our legitimate interests (e.g., direct marketing) against your rights, ensuring minimal intrusion. For example, ad tracking helps deliver relevant content but respects opt-out preferences.
- Edge Cases: In rare scenarios, like property disputes, we may use data for legal defense, always prioritizing data minimization.
- Related Considerations: Data usage may evolve with business growth (e.g., new partnerships), but we will update this Policy accordingly.
4. Sharing Your Information
We do not sell your personal data. However, we may share it in the following circumstances:
- With Service Providers: Third-party vendors (e.g., IT support, analytics tools like Google Analytics, ad platforms like Google Ads and Meta Ads) who assist us, bound by confidentiality and PDPL-compliant contracts.
- With Business Partners: Developers, mortgage brokers, or legal firms involved in your transaction, only with your consent or as necessary.
- For Legal Reasons: If required by law, court order, or regulatory authority (e.g., UAE Data Office or courts).
- In Business Transfers: If we merge, acquire, or sell assets, your data may be transferred, with notice provided.
- With Your Consent: For any other purpose you approve.
All recipients are required to protect your data adequately. International transfers (e.g., to ad platforms outside UAE) comply with PDPL safeguards, such as adequacy decisions or standard contractual clauses.
5. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure, in line with PDPL requirements. This includes encryption, access controls, secure servers, and regular audits. However, no system is infallible; we cannot guarantee absolute security but commit to notifying you and authorities of breaches as required by law.
6. Your Rights Under the PDPL
As a data subject, you have rights including:
- Access: Request details of your data we hold.
- Rectification: Correct inaccurate or incomplete data.
- Erasure ("Right to be Forgotten"): Request deletion in certain cases (e.g., if data is no longer needed).
- Restriction: Limit processing under specific conditions.
- Objection: Oppose processing based on legitimate interests (e.g., marketing).
- Portability: Receive your data in a structured format for transfer.
- Withdraw Consent: At any time, where processing relies on consent.
- Complaint: Lodge a complaint with the UAE Data Office.
To exercise these rights, contact us at info@tanzaga.com. We respond within 30 days, free of charge (unless requests are excessive). Proof of identity may be required.
Exploring Rights from Multiple Angles:
- Implications: Exercising rights may affect service delivery (e.g., erasing data could end marketing communications).
- Edge Cases: Rights may be limited if conflicting with legal obligations (e.g., retaining transaction records for audits).
- Context: These align with global standards like GDPR, facilitating cross-border compliance.
7. Cookies and Tracking Technologies
Our Website uses cookies, pixels, and similar tools for functionality, analytics, and advertising. For example:
- Essential Cookies: For site navigation and security.
- Analytics Cookies: To track usage (e.g., via Google Analytics).
- Advertising Cookies: Placed by Google Ads and Meta Ads to personalize and measure ads.
You can manage cookies via browser settings or our cookie banner (if implemented). Note that disabling cookies may limit Website features. For ad opt-outs, visit Google's Ads Settings or Meta's Ad Preferences.
8. Data Retention
We retain data only as long as necessary for the purposes outlined (e.g., 7 years for financial records per UAE tax laws) or as required by law. After that, we securely delete or anonymize it.
9. Third-Party Links and Services
Our Website or ads may link to third-party sites (e.g., developer portals). We are not responsible for their privacy practices; review their policies separately.
10. Contact Us
For questions, rights requests, or concerns:
We value your privacy and strive for transparency. This Policy is governed by UAE law, with disputes resolved in Dubai courts.
Last Updated: January 13, 2026
